Facebook, internationale kuga gruppe: besonders spannend, er meint ford hat der sport mode verboten...
All,
This is Jay Ward from Ford of Europe here. I wanted to follow up on a note you may have seen from Colin regarding an update that relates to the operation of your car and also regarding the 12v battery issue that some of you have faced.
Firstly and most importantly, you should know that we place the safety of our customers at the heart of everything that we do. We also are very aware of the huge inconvenience that the issues with your car have caused you and once again, we sincerely apologise for this.
For those of you who have followed various posts on the 12v battery issue that some cars have faced, you may have seen comments from owners about running the car in Sport or Snow/Sand mode as a way to drive charge in to the 12v battery.
Following on from these posts, there were follow up posts from some members who pointed out that the amount of charge that could be returned in to the high voltage battery was beyond what we at Ford had understood to be possible.
Since then, the teams around the world have been working to replicate this scenario in different tests, and we have discovered that this is indeed possible when running the car in Sport or Snow/Sand mode. Of course, this runs counter to our advice to not put charge in to the high voltage battery until the main issue is resolved.
As part of this testing, we also concluded that in fact, there was no benefit to the 12v battery in running the car in Sport or Sand/Snow mode and that the act of running the car in Normal mode had the same result but without the side effect of driving additional charge in to the high voltage battery.
As a result of this, we are asking our Kuga PHEV customers to please run their cars in EV Auto and Normal mode (which is the default mode that the car starts in).
In addition, we are letting any customers who have had 12v battery problems know that they should contact their dealer. The dealer has a service fix for a number of modules that affect the performance of the 12v battery. The work should take around an hour to complete. As a reminder, this is only necessary for customers who have had issues with their 12v battery.
Of course, we are very aware that this is yet another piece of advice about how to run your car, but we trust that the software updates that are available to address the 12v battery will mean that if you have had these issues, they should be addressed.
As I said up front, the safety of our customers is paramount to us. This is why we are informing you that as a result of our testing, we please ask you to drive your car in EV Auto and Normal mode.
Once again, on behalf of all of us at Ford Motor Company, I apologise for the situation we have placed you in, and I will stress that we are working day and night to fix these issues and get you back to enjoying your cars again